Christina Lee

I'm a customer-focused professional with over 15 years of experience helping people solve problems — whether it's a software glitch, a product issue, or a complicated process that needs patience and a human touch. My career has always centered on clear communication, calm troubleshooting, and dependable follow-through.

I started my professional journey in the dental field, managing front offices and converting practices from paper files to digital systems like Dentrix, SoftDent, Mediadent, and EagleSoft. I learned how to balance technical accuracy with personal empathy — two skills that have defined my approach ever since. Later, while working at CVS Pharmacy, I honed my ability to handle fast-paced, high-volume customer service with grace, managing transactions, returns, and system issues while keeping customers confident and satisfied.

Today, I'm building on that foundation by moving deeper into the technical support and IT service side of customer experience. I enjoy diagnosing system issues, learning new tools quickly, and documenting fixes that make processes easier for the next user. My home office is fully equipped for remote work, and I'm confident using collaboration tools such as Zoom, Teams, Google Workspace, and Slack.

Colleagues describe me as steady under pressure, approachable, and detail-oriented — someone who listens first, explains clearly, and finds practical solutions. I take pride in being reliable, curious, and willing to learn whatever new technology a role demands.

My professional goal is to join a forward-thinking technology company — like KLA or other leaders in engineering, healthcare, or digital systems — where I can combine my customer-service expertise with growing technical skills to help users, reduce downtime, and keep operations running smoothly.